Follow Denevi Digital:
Do I have to rewind my VHS-C tapes before sending them in?
Be kind, please rewind does not apply here. Let us do the work for you; just send us your tapes as they are. No rewinding, no dusting, no labeling necessary!
You mentioned additional formats, what are these and why would I want them?
Within the last decade digital has been ruling our lives. Today the ability to share information via social networks (Facebook, Twitter, Youtube) is becoming more and more important as is the ability to create digital backups of everything we own. Here at Denevi's we want to make it easy for you to not only relive your memories captured on VHS-C tape but to make it easy for you to share those memories with your loved ones. Having your VHS-C tapes converted to an additional format makes these files more accessible. For example, if you would like to upload your VHS-C video of Joey's 1st Birthday to Facebook we could supply you with an MPEG4 (the preferred media type for uploading to YouTube) to make the process easier. Or if you would like to edit your VHS-C tapes on your own computer at home, we can convert your VHS-C tape to a digital file and transfer it directly to your hard drive. Digital files are considered an extra services and the formats available are: MPEG4, MPEG2, Quicktime H264, Quicktime Apple Intermediate, AVI, Quicktime Pro Res 422, and Quicktime Pro Res 422 HQ.
Don't know what Facebook, AVI, or MPEG4 is? Don't worry, DVDs are sufficient for about 85% of our customers.
I have a VHS-C tape, but I don't know if there is anything recorded on it, what should I do?
Just send them on in. Before we transfer any of your VHS-C tapes, we will time each one. This allows us to determine if you have blank, damaged, or untransferable VHS-C tape.
What do you mean my tape is untransferable?
Every once in a while we will receive VHS-C tapes that cannot be transferred. This could happen for many reasons but the most popular reason is mold on the ribbon of the VHS-C tape. VHS-C tapes are extremely susceptible to the elements so if they are exposed to over excessive moisture this could damage the video and make it not transferrable. If VHS-C tapes are sent to us and we are not able to transfer them you will not be charged for this VHS-C tape. We will mark the VHS-C tape as such and send it back to you.
My VHS-C tape is broken, can it still be transferred?
The short answer is yes. Sometimes VHS-C tapes get broken, the ribbon breaks off the spool, or the VHS-C tape just got into the wrong hands (Spot, thought it was a chew toy?). For an additional fee we will fix your broken VHS-C tape and then transfer it as normal. If for some reason we cannot repair your tape (see question above) we will send you the VHS-C tape back and mark it so you know why it was not transferred.
Do I have to number my VHS-C tapes?
No, we try and make the VHS-C transfer process easiest on you so just send us the tapes as they are and we will take care of the rest!
I only have 10 minutes recorded on my VHS-C tape, will the full length of the VHS-C all be transferred?
We will only transfer the recorded portion that is on your VHS-C tape, so if you only have 10 minutes recorded on the VHS-C tape, only that 10 minutes will be transferred.
I have several VHS-C tapes that are only a few minutes each, can all these VHS-C tapes be transferred on to one DVD?
If you have more than one tape, we can combined multiple tapes to one DVD. (this is of course assuming the combined total is less than two hours).
An additional handling fee does apply. Our standard service (silver or gold) includes one tape to one DVD
My VHS-C tape is in PAL, can you convert it to an American format?
Yes, if you have a VHS-C tape that is in PAL we can convert it to a DVD in the NTSC format for an additional fee.
Can you transfer copyrighted material?
Unfortunately we cannot transfer any copyrighted material.
Do I get my tapes back once they have been transferred?
Absolutely! We will send you your VHS-C tapes back with your DVD order.
